When creating a User Name, be sure it meets these requirements:
- Must be between six and 20 characters long
- May be alphabetic or alphanumeric
- Must not contain any spaces
- We recommend including one or more of the following special characters for maximum protection: $*_-=.!~@
When creating a Password, be sure it meets these requirements:
- Must be between six and 32 characters long
- May be alphanumeric or a combination of letters or numbers and one or more of the following special characters for maximum protection: $*_-=.!~@
- Must not contain any spaces
- Cannot match the Username
We use your phone number to send a one-time security code that you'll need in order to complete the registration process. You can choose to receive the code via text or voice message.
Requiring something you know (User Name and Password) and something you have (your telephone) is called multi-factor authentication. This security strategy helps mitigate the risk of fraud, and is in accordance with guidance published by the Federal Financial Institutions Examination Council (FFIEC).
Online Banking technology uses multi-factor authentication to protect your account information. It's a two step sign-on process that makes hacking more difficult, because the hacker would need access to multiple items in order to breach your account.Continue Reading
You may be required to receive a one-time security code using the telephone number you provided at registration under certain circumstances, including:
When you log in to the system from a new device. For example, if you registered for Online Banking on your home computer and want to log in and check your balance on your computer at work, you'll be prompted to enter a security code which will be sent to your phone.
When you log in using a new browser. For example, if you normally check your account using Internet Explorer, but today you're logging in on Chrome, you'll be prompted to enter a security code which will be sent to your phone.
When you log in for the first time after clearing data from your browser. For example, if you normally check your account using Internet Explorer, but you've recently cleared cache and cookies in your Internet Explorer settings, you'll be prompted to enter a security code which will be sent to your phone.
When the system doesn't recognize the device you're using for another reason. If the system has any doubt about your security, it will err on the side of caution. We know it can be a hassle, but your account security is our priority.
You can sign up for eStatements through Online Banking. If you have questions or need assistance, contact our Member Services Call Center between 7am and 6pm CST, Monday through Friday.
- Log in to Online Banking and click Additional Services, then eStatements, and Register.
- Enter the code shown on the PDF Test Drive screen and click Next.
- Complete all the fields on the Contact Information screen and click Next.
- When you receive your confirmation email, click the link, and then click Next.
- Read and accept the User Agreement and click Finish to complete registration.
After signing up for eStatements, you will receive your first email notification to the email address you specified at the beginning of the following month. You will continue to receive a monthly email notification that your eStatement is available. You will be provided a link to access your eStatement or you can log into Online Banking and click on the eStatements link anytime.
If you have a savings account only, you will only receive statements quarterly (January, April, July, and October), unless you have direct deposit or any other ACH transaction.