Skip To Main Content
Southeast Financial Credit Union

We provide links to third party websites, independent from Southeast Financial Credit Union. These links are provided only as a convenience. We do not manage the content of those sites. The privacy and security policies of external websites will differ from those of Southeast Financial Credit Union. Click "CONTINUE" to proceed or click the "RETURN TO SITE" to stay on this site.

CONTINUE
×
Southeast Financial Credit Union
0
Contact Us Locations & ATMs Rates Become a Member
Routing # 264081179
Visit Instagram PageVisit Twitter PageVisit LinkedIn PageVisit Facebook Page
Savings Accounts Checking Accounts Certificates IRAs Money Market Accounts
Credit Cards Car & Truck Loans Other Vehicle Loans Personal Loans Mortgage Loans Home Equity Loans & Lines of Credit Business Loans
Southeast Financial Wealth Management Auto & Home Insurance Life Insurance Warranties & Payment Protection NCUA Insurance Overdraft Protection Trust and Will Visa Purchase Alerts
Online Banking Loan Pay Bill Pay E-Statements Digital Wallet Money Management Goal Builder Mobile & Text Banking Purchase Rewards Remote Deposit Move Your Money FICO Score Program Find A Vehicle
Application Center Help Center For Sale Forms & Disclosures Privacy Notice Online Privacy Policy Security Center Order Checks Gift Cards Money Matters Calculators Loan Payments
Careers Newsletters Scholarship Program SoutheastFinancial@Work CommUnity Money Talks Blog
0
Bank Savings Accounts Checking Accounts Certificates IRAs Money Market Accounts Borrow Credit Cards Car & Truck Loans Other Vehicle Loans Personal Loans Mortgage Loans Home Equity Loans & Lines of Credit Business Loans Invest & Protect Southeast Financial Wealth Management Auto & Home Insurance Life Insurance Warranties & Payment Protection NCUA Insurance Overdraft Protection Trust and Will Visa Purchase Alerts Online Services Online Banking Loan Pay Bill Pay E-Statements Digital Wallet Money Management Goal Builder Mobile & Text Banking Purchase Rewards Remote Deposit Move Your Money FICO Score Program Find A Vehicle Tools & Resources Application Center Help Center For Sale Forms & Disclosures Privacy Notice Online Privacy Policy Security Center Order Checks Gift Cards Money Matters Calculators Loan Payments About Us Careers Newsletters Scholarship Program SoutheastFinancial@Work CommUnity Money Talks Blog
Southeast Financial Credit Union
Routing # 264081179
Visit Instagram PageVisit Twitter PageVisit LinkedIn PageVisit Facebook Page
Contact UsLocations & ATMsRatesBecome a Member

Online Banking Login

New User Registration
Forgot Username/ Password?
Do I have to enroll with Falcon to have my card monitored?
Quick Links
Online Banking LoginBecome a MemberView Loan RatesApply for a LoanPay Your Loan
Do I have to enroll with Falcon to have my card monitored?

Do I have to enroll with Falcon to have my card monitored?

No. Falcon monitors all Southeast Financial credit and debit cards for fraudulent activity. No enrollment is required.

Is there a cost for the Falcon monitoring service?

Is there a cost for the Falcon monitoring service?

No. All Southeast Financial credit and debit cards are covered by this service at no cost to the cardholder.

What types of transactions are considered suspicious or fraudulent?

What types of transactions are considered suspicious or fraudulent?

Falcon monitors and analyzes transactions and assigns a rating to the transaction. Based on your normal spending patterns, if a questionable transaction is detected on your Southeast Financial debit or credit card, Falcon will contact you to verify the transaction. In some cases, the transaction may be declined at the point of purchase if the fraud rating is high.

How will I be notified if a transaction is considered suspicious or fraudulent?

How will I be notified if a transaction is considered suspicious or fraudulent?

If fraudulent activity is detected, Falcon will contact you using the primary telephone number we have on file. If there is no answer, a representative from Falcon will leave you a message requesting a call back to verify the suspected transaction. If you miss the phone call, you can contact the Falcon call center at 1-888-918-7313, 24-hours a day, 7 days a week.

How does Falcon verify that they are speaking with the card owner?

How does Falcon verify that they are speaking with the card owner?

Falcon may ask you for information to verify your identity. For example, the last four digits of your Social Security number may be requested. They may also compare the phone number that you call from to see if it matches the phone number that is on file. You'll never be asked for information they already have, like your full account number, PIN or 3-digit code.

Falcon called my home number, but I wasn't there. Why didn't they call my cellphone or work number?

Falcon called my home number, but I wasn't there. Why didn't they call my cellphone or work number?

Falcon will contact you using the primary telephone number we have on file. Therefore, it is extremely important that your contact information is up to date. Contact us or visit any branch to verify your current contact information and make any necessary changes.

Can I reply back to the credit union instead of Falcon if I receive a phone call to verify a transaction?

Can I reply back to the credit union instead of Falcon if I receive a phone call to verify a transaction?

To avoid delays with card usage or confirming potential fraud, we strongly recommend contacting the Falcon Fraud Monitoring Department directly. The staff at Falcon is available 24 hours a day, seven days a week to quickly verify transactions and take appropriate action if fraud occurs on your account.

I missed the message from Falcon and now my card is blocked. What should I do?

I missed the message from Falcon and now my card is blocked. What should I do?

If Falcon doesn’t hear back from you within 48 hours of calling, your card will be blocked from use as a precautionary measure. If Falcon has blocked your card, you can contact them to un-block it at 1-888-918-7313. They are available to take your call 24 hours a day, 7 days a week.

Do I still need to monitor my account on my own, since the Falcon service is in place?

Do I still need to monitor my account on my own, since the Falcon service is in place?

Yes, we encourage you to monitor your account for suspicious or unauthorized charges that the Falcon monitoring system may not detect.

What is Falcon Fraud Monitoring?

What is Falcon Fraud Monitoring?

With Falcon Fraud Protection service, your Southeast Financial credit and debit card transaction activity is monitored 24 hours a day, seven days a week to better detect fraudulent card use. Our goal is to protect members from the risk associated with fraud and identity theft. Please remember to frequently review your account activity and never hesitate to contact us if you have questions or concerns. To report fraudulent activity on your Southeast Financial credit or debit card during weekend or evening hours, please call the Falcon Fraud Protection Center at 1-888-918-7313.

Who do I call if I need to report fraudulent activity on my credit or debit card after business hours?

Who do I call if I need to report fraudulent activity on my credit or debit card after business hours?

To report fraudulent activity on your Southeast Financial credit or debit card during weekend or evening hours, please call the Falcon Fraud Protection Center at 1-888-918-7313.

1 2 3 4 5 6 7 8 9 10 11
Previous Next
Do I have to enroll with Falcon to have my card monitored?
Is there a cost for the Falcon monitoring service?
What types of transactions are considered suspicious or fraudulent?
How will I be notified if a transaction is considered suspicious or fraudulent?
How does Falcon verify that they are speaking with the card owner?
Falcon called my home number, but I wasn't there. Why didn't they call my cellphone or work number?
Can I reply back to the credit union instead of Falcon if I receive a phone call to verify a transaction?
I missed the message from Falcon and now my card is blocked. What should I do?
Do I still need to monitor my account on my own, since the Falcon service is in place?
What is Falcon Fraud Monitoring?
Who do I call if I need to report fraudulent activity on my credit or debit card after business hours?

Member Service

Monday - Friday, 7:00 a.m. - 6:00 p.m.
(615) 743-3700
(800) 521-9653

Locations & ATMs

Corporate Headquarters:

220 South Royal Oaks Blvd.

Franklin, TN 37064

Send Us A Message

Thank you!
Become a MemberContact UsLocations
Visit Instagram PageVisit Twitter PageVisit LinkedIn PageVisit Facebook Page

Bank

Savings AccountsChecking AccountsCertificatesIRAsMoney Market Accounts

Borrow

Credit CardsCar & Truck LoansOther Vehicle LoansPersonal LoansMortgage LoansHome Equity Loans & Lines of CreditBusiness Loans

Invest & Protect

Southeast Financial Wealth ManagementAuto & Home InsuranceLife InsuranceWarranties & PaymentsOverdraft ProtectionTrust & WillVisa Purchase Alerts

Online Services

Online BankingLoan PayBill Paye-StatementsMoney ManagementMobile & Text BankingPurchase RewardsRemote DepositMove Your MoneyFICO Score Program

Tools & Resources

Application CenterHelp CenterFor SaleForms & DisclosuresPrivacy NoticeCalifornia Privacy NoticeOnline Privacy PolicyText Message Terms & ConditionsSecurity CenterOrder ChecksRegister Gift CardsMoney MattersCalculatorsLoan Payments

About Us

CareersNewslettersSign Up for NewslettersScholarship ProgramWhat's NewSoutheastFinancial@WorkCommUnityMoney Talks Blog
Routing # 264081179
Contact UsLocationsLPL Financial Form CRS

Equal Housing OpportunityNMLS # 403243

We provide links to third party partners, independent from Southeast Financial Credit Union. These links are provided only as a convenience. We do not manage the content of those sites. The privacy and security policies of external websites will differ from those of Southeast Financial Credit Union.

NCUA Logo
Equal Housing Opportunity Logo