Falcon Credit & Debit Card Fraud Monitoring
Do I have to enroll with Falcon to have my card monitored?Is there a cost for the Falcon monitoring service?What types of transactions are considered suspicious or fraudulent?Help Center
No. Falcon monitors all Southeast Financial credit and debit cards for fraudulent activity. No enrollment is required.
No. All Southeast Financial credit and debit cards are covered by this service at no cost to the cardholder.
Falcon monitors and analyzes transactions and assigns a rating to the transaction. Based on your normal spending patterns, if a questionable transaction is detected on your Southeast Financial debit or credit card, Falcon will contact you to verify the transaction. In some cases, the transaction may be declined at the point of purchase if the fraud rating is high.How will I be notified if a transaction is considered suspicious or fraudulent?
If fraudulent activity is detected, Falcon will contact you using the primary telephone number we have on file. If there is no answer, a representative from Falcon will leave you a message requesting a call back to verify the suspected transaction. If you miss the phone call, you can contact the Falcon call center at 1-888-918-7313, 24-hours a day, 7 days a week.How does Falcon verify that they are speaking with the card owner?
Falcon may ask you for information to verify your identity. For example, the last four digits of your Social Security number may be requested. They may also compare the phone number that you call from to see if it matches the phone number that is on file. You'll never be asked for information they already have, like your full account number, PIN or 3-digit code.Falcon called my home number, but I wasn't there. Why didn't they call my cellphone or work number?
Falcon will contact you using the primary telephone number we have on file. Therefore, it is extremely important that your contact information is up to date. Contact us or visit any branch to verify your current contact information and make any necessary changes.Can I reply back to the credit union instead of Falcon if I receive a phone call to verify a transaction?
To avoid delays with card usage or confirming potential fraud, we strongly recommend contacting the Falcon Fraud Monitoring Department directly. The staff at Falcon is available 24 hours a day, seven days a week to quickly verify transactions and take appropriate action if fraud occurs on your account.I missed the message from Falcon and now my card is blocked. What should I do? Do I still need to monitor my account on my own, since the Falcon service is in place?
Yes, we encourage you to monitor your account for suspicious or unauthorized charges that the Falcon monitoring system may not detect.What is Falcon Fraud Monitoring?
With Falcon Fraud Protection service, your Southeast Financial credit and debit card transaction activity is monitored 24 hours a day, seven days a week to better detect fraudulent card use. Our goal is to protect members from the risk associated with fraud and identity theft. Please remember to frequently review your account activity and never hesitate to contact us if you have questions or concerns. To report fraudulent activity on your Southeast Financial credit or debit card during weekend or evening hours, please call the Falcon Fraud Protection Center at 1-888-918-7313.Who do I call if I need to report fraudulent activity on my credit or debit card after business hours?