Online Banking Registration & Security

What are the requirements for my User Name?

When creating a User Name, be sure it meets these requirements:

  • Must be between six and 20 characters long
  • May be alphabetic or alphanumeric
  • Must not contain any spaces
  • We recommend including one or more of the following special characters for maximum protection: $*_-=.!~@
What are the requirements for my Password?

When creating a Password, be sure it meets these requirements:

  • Must be between six and 32 characters long
  • May be alphanumeric or a combination of letters or numbers and one or more of the following special characters for maximum protection: $*_-=.!~@
  • Must not contain any spaces
  • Cannot match the Username
Why do you need my telephone number?

We use your phone number to send a one-time security code that you'll need in order to complete the registration process. You can choose to receive the code via text or voice message.

Requiring something you know (User Name and Password) and something you have (your telephone) is called multi-factor authentication. This security strategy helps mitigate the risk of fraud, and is in accordance with guidance published by the Federal Financial Institutions Examination Council (FFIEC).

What is multi-factor authentication?

Online Banking technology uses multi-factor authentication to protect your account information. It's a two step sign-on process that makes hacking more difficult, because the hacker would need access to multiple items in order to breach your account.

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Will I need my phone every time I log in to my account?
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