Important Notice: Increased Hold Time

The call centers for our credit and debit card customer service have been taking additional cardholder calls the past few weeks and addressing the needs of members whose credit unions remain damaged by Hurricane Harvey’s impact. During this period of unusually high service demand, members may experience extended wait times to speak to a representative. Southeast Financial Member Service can assist you if your card is lost or stolen, to pay your credit card balance, or to check your funds availability. Member Service can be reached at 615-743-3700 or 1-800-521-9653 Monday – Friday from 7:00am – 6:00pm CST.