Thursday, February 28

Prepare for Possible Mail Delays

The U.S. Postal Service has enacted new policies to reduce expenses during this time when mail volume has declined. According to various reports, mail may take longer than usual to be delivered.

This may cause delays in delivery of Southeast Financial mail, such as statements, tax forms, and replacement cards. This may also delay mail sent to us such as loan and credit card payments.

While we can’t control the timing of mail delivery, here are a few ways you can better ensure your payments arrive on time:

  • If you currently pay mortgage, utility, credit card or other bills through the U.S. mail, we recommend you send payments a few days earlier if possible.
  • Drop off your payment at any branch through the drive-thru or night drop.
  • With Online Banking, you can transfer payments from your Southeast Financial savings or checking account to make payments on your Southeast Financial mortgage or loan.
  • Using Loan Pay, you can make one-time or recurring payments towards your Southeast Financial loan from your account at an outside financial institution.
  • You can use Bill Pay to set up payees and make most bill payments electronically from your checking account. Plus, you can access features like account alerts, remote deposit, and eStatements.
  • Not all payees participate in Bill Pay. If your payees are not set up to receive electronic payments, Southeast Financial will generate a check and mail it to the payee. In these cases, please allow extra time for delivery. You will see an estimated payment date each time you initiate a payment.
  • Many of your payees likely offer an electronic payment option. You should be able to find details on each payee’s billing statement.

If you have any questions or need assistance, we're only a phone call away. Call 800-521-9653 between 7am and 6pm, CST, Monday through Friday.

Monday, June 29

We're still here.

Our lobbies may be closed, but our team is still hard at work. For transactions that cannot be completed via drive-thru, telephone, or online banking, contact your local branch to schedule an in-person appointment.

In-person appointments are subject to the following requirements:

  • 6’ Social distancing mandates remain in place.
  • Protective face masks must be worn at all times inside the building.
  • Temperature checks may be required. Members and employees with temperatures in excess of 100.4 degrees will be asked to return when fever-free for 48 hours.
  • We may ask health and wellness questions related to your risk of COVID-19 exposure.

Health and wellness questions we may ask:

  • Have you had a fever within the last 48 hours?
  • Have you experienced loss of taste or smell?
  • Have you developed any new muscle aches or headaches?
  • Are you experiencing a cough, shortness of breath, or a sore throat?
  • Have you experienced vomiting or diarrhea in the last 24 hours?
  • Do you have any chills or repeated shaking with chills?
  • Have you been instructed to quarantine or isolate by the health department or a medical provider?
  • Have you been in close contact with someone with symptoms of COVID-19 or a confirmed case of the virus?

If you have any questions or need assistance, we're only a phone call away. Call 800-521-9653 between 7am and 6pm, CST, Monday through Friday.

Thursday, April 16

Money in the Bank?

Here’s what we know about coronavirus stimulus payments

Economic Impact Payments will be deposited into accounts across the country beginning this week, and while we can’t tell you when your stimulus money will arrive or how much to expect, we can point you in the right direction. Here’s what we know:

For the latest and most reliable news about coronavirus tax relief and Economic Impact Payments, visit

From there, find out if you’re eligible for the program and learn how much you can expect to receive. Be sure to look for the “Get My Payment” app. Like the popular “Where’s My Refund” tool, the “Get My Payment” app allows you to track the status of your payment when it’s expected to arrive.

In most cases, you don’t have to do a thing. If you’ve already filed your 2018 and/or 2019 taxes or you receive social security, disability, railroad retirement, or veterans’ benefits, the government has the information they need to process your payment. If you find that you need to provide additional information, visit the IRS Coronavirus Tax Relief page at

Don’t let anyone tell you differently. If you get a call or email from someone asking for your personal or financial information in order to register for or expedite your relief check, hang up the phone. Scammers look for opportunities like this one to take advantage of unsuspecting victims and profit off their fear and uncertainty.

No one has early access to the stimulus money. Not even your financial institution. Our families are watching and waiting, just like many of yours.

But you can be the first to know when your money arrives. Check Online Banking regularly to see if your payment is pending or the money is already in your account.

Remember, no one from the IRS or your credit union will contact you to verify personal or account information. If you receive calls, emails, texts, or other communication that seems suspicious, please call us at 615-743-3700 (800-521-9563) and we’ll help you determine whether it’s safe to respond.

Wednesday, April 1

Temporary Service Changes

As the number of COVID-19 cases continues to rise in our communities and across the country, we’re all making changes to our daily routines. From wiping down groceries to scouring the web for sanitizer, our way of life has changed drastically and we’re all wondering what comes next.

We can’t predict what the future holds, but we’re committed to doing our part to slow the spread of the virus. In accordance with CDC guidelines, we’ve made several operational changes over the past few weeks. At this time, we feel that it’s necessary to implement further changes to better protect our members and employees.

Effective April 1, 2020, all Southeast Financial branch lobbies are temporarily closed.
Drive-thru service will continue during regular business hours where available.

Teller-assisted transactions are temporarily unavailable at the Knoxville, Chattanooga, and Goodlettsville branches. We encourage you to take advantage of online, mobile, and other remote banking services during this time. Visit the Locations page to find the network ATM nearest you. To learn more about additional options for banking with us, refer to our Resource Guide in the sidebar.

Our lobbies are closed, but our team is still hard at work. We’re ready to help if you have questions or need help selecting the banking option that works best for you. Call 800-521-9653 Monday through Friday between 7:00am and 6:00pm, CST. We look forward to assisting you.

Thursday, March 19

Changes to Branch Lobby Access

We take the health of our members and employees very seriously. In response to the current recommendations from the CDC regarding social distancing, all Southeast Financial branches will be drive-thru only starting Friday, March 20 until further notice.

For transactions that cannot be conducted online or using drive-thru service, contact your local branch to schedule an appointment.

We encourage members to make use of our online banking tools. We offer a variety of ways to access your accounts, including online banking on desktop and mobile, text banking, and a mobile app for Apple and Android.

For all other inquiries, call Member Services at 800-521-9653. Representatives are available Monday through Friday between 7:00 am and 6:00 pm, CST.

Tuesday, March 17

Annual Meeting Postponed

In response to recent government and CDC directives to avoid large gatherings, the Southeast Financial Board of Directors has decided to postpone our Annual Meeting that was scheduled for Friday, March 27. We apologize for any inconvenience this may cause.

We have not set a new date for the meeting but will communicate with members when a decision has been made. The health and safety of our members and employees remain our top concern as we continue to respond to the pandemic.

Thursday, March 12

At Southeast Financial, the health and well-being of our members and employees is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the novel coronavirus, COVID-19, and we are committed to being responsive to the needs of our members as the situation evolves.

We encourage you to use Southeast Financial's online tools and resources to avoid public interactions and minimize any exposure to illness. We offer a variety of ways to access your accounts, including online banking on desktop and mobile, text banking, and a mobile app for Apple and Android.

If you're not currently using Online Banking, registration is quick and easy. Sign up now.

Members are able to:

  • Check account balances
  • Transfer between Southeast Financial accounts
  • Make payments on Southeast Financial loans and credit cards
  • Deposit checks
  • Transfer between Southeast Financial accounts and accounts at other financial institutions
  • Make person-to-person payments with Popmoney®
  • Pay bills with Bill Pay
  • Apply for loans and credit cards
  • Open additional savings, checking, and other accounts
  • Submit Skip-a-Payment applications

If you need additional assistance, Member Service is available at 800-521-9653, Monday - Friday from 7:00am - 6:00pm CST

We also understand that some members may find themselves facing financial difficulties. Southeast Financial is here to help and we encourage those who may be impacted to reach out to discuss how we might be of assistance.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at